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Privacy Policy

At Opal & Co, we take the privacy of our customers very seriously. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website or make a purchase. We comply with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, Mexico’s primary data protection law.

By accessing or using our website (https://opalandcoo.com), you accept the terms of this Privacy Policy.

I. Identity and Address of the Controller

Opal & Co (hereinafter, “we”, “Opal & Co”, or “the Controller”), located in Puerto Vallarta, Jalisco, Mexico, is responsible for processing your personal data.

For any questions, complaints, or requests related to data protection, contact us at: contact@opalandcoo.com.

II. Personal Data We Collect

We collect the following personal data when you interact with our website or make purchases:

Personal Data Provided by You

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party gateways; we do not store full card details)

Data Collected Automatically

  • IP address
  • Browser type and device
  • Pages visited and site interactions
  • Cookies and similar tracking technologies (see Cookies section)

We do not collect sensitive personal data (such as racial origin, health status, religious beliefs, etc.).

III. Purposes of Processing

We use your personal data for the following primary purposes (necessary and do not require additional consent, arising from the contractual relationship):

  1. Process and fulfill your orders (including payments and invoice generation).
  2. Manage shipments and deliveries.
  3. Communicate with you about purchases, inquiries, or customer support (order confirmations, shipping updates).
  4. Prevent fraud and ensure secure transactions.
  5. Comply with legal and regulatory obligations (e.g., fiscal invoicing in Mexico).

Secondary purposes (require your express consent; you may deny or revoke it at any time):

  1. Send marketing communications, promotions, and newsletters about products, offers, or events.
  2. Conduct analysis to improve our site, products, and services.
  3. Send satisfaction surveys.

You may object to secondary purposes by contacting us at the email in Section I.